Refund and Cancellation Policy

1. Refund & Cancellation Policy

We value your trust and aim to provide a transparent and customer-friendly refund and cancellation process for all Maruti Suzuki Insurance policies purchased through our network.

A. New Car Insurance Policy

• 100% refund if the policy is cancelled within 15 days of policy issuance.
• After 15 days, refund or deduction will depend on the respective insurance company’s policy and approval.

B. Renewal Insurance Policy

• 100% refund will be processed if the policy is issued in advance and cancelled before the policy start date.
• After the policy has commenced, refund or deduction will depend on the respective insurance company’s policy and approval.

C. General Conditions

• Policy cancellation requests will be accepted any time after policy generation, subject to the insurer’s terms and approval.
• Policies can typically be cancelled within 24–48 hours after cancellation requests are raised, provided all required documents are submitted correctly.
• Refunds will be initiated only after the policy is successfully cancelled.
• Refund amounts, once approved, will be credited to the customer’s original bank/payment account within 15–30 working days from the date of cancellation confirmation.
• Refund timelines and deductions may vary depending on the respective insurer’s internal processing and regulatory norms.

2. Policy Delivery Timeline

• Insurance policies are generally issued and delivered to the registered email ID within 5–7 working days from the date of successful payment and document submission.
• Delivery timelines may vary depending on geographical location or verification requirements.
• Customers will receive a digital copy (soft copy) of the policy via email. Physical copies are not issued unless specifically requested and permitted by the insurer.

3. How to Request Cancellation or Refund

Customers may raise a cancellation or refund request by contacting our support team through any of the following modes:

• Email: insurance@ddmotors.net
• Phone: Delhi: +91-9999-003-888 | Dehradun: +91-8006-888-111
• In Person: At your nearest D D Motors (A division of D.D.Motors Mobility Pvt. Ltd.) outlet or insurance desk

All requests must include:

• Policy Number
• Registered Mobile Number / Email ID
• Reason for Cancellation
• Supporting Documents (as applicable)

4. Contact Us

For any policy-related assistance, please reach out to us at:

D D Motors (A division of D.D.Motors Mobility Pvt. Ltd.)
Mayapuri | Okhla | Narela | Dehradun
Delhi: +91-9999-003-888
Dehradun: +91-8006-888-111